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4/29 - Cutting Through the Noise: Effective Communication Techniques for Planners

Updated: Jan 2, 2020

Increasingly, communities are using a bundle of communication and outreach tools aimed at reaching residents: press releases, social media, surveys, event pop-ups…the list goes on. But despite pulling out all the tricks, public meetings can still be derailed by the “squeaky wheel” or those who claim they never heard about the meeting or project in the first place. This session will focus on approaches to authentic outreach and best practices in communication that help increase transparency, enhance project awareness, and build relationships within your community that lead to meaningful public input. Learn from panelists who approach the issue from a variety of perspectives, and come ready to ask questions!

Happy Hour Social Event

Join us for a post-program Happy Hour (4:30-6:30ish) at D’Agostino’s Pizzeria at the Glen—just a 3-minute walk from the Tyner Center and 2-minute walk from the Glen/N. Glenview Metra Station!


Date: Mon, April 29, 2019

Time: 3:00 PM – 4:30 PM CDT

Kent Fuller Air Station Prairie & Evelyn Pease Tyner Interpretive Center

2400 Compass Rd, Glenview, IL 60026


  • Transit: The Tyner Center is just a 3-minute walk from the Glen/N. Glenview (MD-N) Metra Station

  • Driving: Parking is located directly south of the interpretive center in a commuter parking lot.

CM: 1.5 CM Credits. After the session, log your CM Credits at

For program questions, please email:


Tina Fassett Smith, Communications Principal at CMAP Tina Fassett Smith is the Communications Principal at the Chicago Metropolitan Agency for Planning, where she led strategic communications for ON TO 2050, which engaged more than 100,000 residents over the three years of the plan’s development. Tina spent a dozen years working in advertising and marketing before earning her master’s degree in planning and embarking on a career in public policy.

Jeff Brady, Community Development Director, Village of Glenview Jeff Brady is the Director of Community Development for the Village of Glenview, responsible for the planning, inspectional services and engineering operations of a vibrant community populated by 47,659 residents and over 1,300 businesses. Mr. Brady promotes economic development, ensures Glenview’s development regulations are upheld and implements the Village’s $18M annual capital improvement program.

Darnell Shields, Executive Director, Austin Coming Together Darnell Shields is the Executive Director at Austin Coming Together (ACT), a nonprofit organization located on Chicago's Westside. A passionate builder of relationships and innovative developments, Darnell is a lifelong Austin resident who joined Austin Coming Together in 2010 as a volunteer. He holds two Associate degrees from Wilbur Wright-City Colleges of Chicago and a Bachelor of Science degree in Entrepreneurship from the University of Illinois at Chicago.

Rudy Flores, Executive Director, Lincoln Square SSA and Chamber Rudy Flores oversees the small business activities along 5 commercial corridors in Chicago’s Northside, and manages the Lincoln Square Neighborhood Improvement Program (SSA #21), as the Executive Director of the Lincoln Square Ravenswood Chamber of Commerce (LSRCC). His passion for community collaboration and data collection began while in undergrad at Temple University’s School of Community Regional Planning and working with Souderton-Telford Main Streets CDC outside of Philadelphia. From there he moved to Chicago to attend Graduate School at the College of Urban Planning and Policy at the University of Illinois Chicago, where he simultaneously worked with FUND Consulting providing strategic and operational services to community development financial institutions.


REFUND POLICY: If you are unable to attend an event, any requests for a refund must be made via Eventbrite or emailed to within 2 days of the completion of the event. Refunds will not be made available for any events with a waitlist with the exception of extenuating circumstances. Requests for a refund will be granted at the discretion of the APA CMS.​

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