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5/18/22 - The Virtual City Hall

The COVID-19 pandemic has necessitated that municipalities and counties develop alternative methods to safely deliver public services to their residents, contractors and development communities. With many cities under lockdown, public safety is paramount and understandably the highest concern for city managers, mayors and city council members. However, how does an agency keep its virtual doors open for business when it’s not safe to keep the physical doors open? This webinar explores digital solutions for services such as permitting, plan checking, inspection and related services. Contactless service requires that anything your agency offers at a public counter must be available remotely. This webinar will explore current techniques as well as innovative approaches to touchless permit and project service delivery with an eye toward how these techniques will benefit the community after COVID-19 safety restrictions are lifted.


  • Review digital solutions for city and county services.

  • Give examples of innovative practices in Illinois communities.

  • Discuss how digital solutions may continue to be useful even after the COVID pandemic has ended.

DATE: April 18, 2022

TIME: 1:00 PM - 4:00 PM

PLACE: virtual

Presented by:

  • Tim Jonasson, PE, Assistant Practice Leader; Dave Zelenok, PE, Manager Local Governmental Services

  • Ken Demlow, B.A., Senior Project Manager – People Manager

  • Tim Hartnett, B.S., Vice President/Practice Leader - Governmental Services

  • George Wentz, MPA, Vice President & Principal, HR Green, Inc.; and practitioner panelists

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